Privacy Policy

This Privacy Policy outlines how Blossom Atelier Ltd collects, uses, and shares your personal data when you visit our website, use our services, make purchases, or interact with our customer support team. For the purposes of this Privacy Policy, “you” and “your” refer to users of our services, including customers, website visitors, or any individuals whose data we process in line with this policy.

Please read this Privacy Policy carefully. By using or accessing our services, you agree to the collection, use, and sharing of your data as described. If you do not agree with this Privacy Policy, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated versions will be published on our website with a revised "Last updated" date.

How We Collect and Use Your Personal Data

Over the past 12 months, we have collected personal data from various sources as detailed below. The specific data collected depends on your interactions with us.

In addition to the specific purposes outlined below, we may use your data to:

  • Provide services and fulfil your orders.
  • Communicate with you effectively.
  • Comply with legal obligations.
  • Protect our rights and those of our customers.

What Personal Data We Collect

Data You Provide Directly

We collect data that you provide through our services, such as:

  • Basic Contact Details: Name, email address, phone number, and delivery/billing address.
  • Order Information: Items purchased, payment details, and transaction history.
  • Account Information: Username, password, and security question answers.
  • Shopping Preferences: Items viewed, added to your basket, or saved to a wishlist.
  • Customer Support Details: Information shared when contacting our support team.

Certain features of our services may require this data. Choosing not to provide it may restrict access to these features.

Data Collected Automatically

When you use our website, we may automatically collect information such as:

  • IP address, browser type, and device details.
  • Pages visited, features accessed, and time spent on the site.
  • Data collected via cookies or similar technologies.

For more on cookies, visit our Cookies Policy.

Data Obtained from Third Parties

We may receive additional data about you from:

  • Service Providers: Payment processors or marketing platforms.
  • Business Partners: Data to personalise advertising and promotional content.

Any data obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Data

We may use your personal data for the following purposes:

  • Providing Services: Processing payments, fulfilling orders, and arranging deliveries.
  • Customer Support: Addressing enquiries and enhancing your experience.
  • Marketing and Advertising: Sending promotional emails or tailoring ads (with your consent).
  • Security: Identifying and preventing fraud or unauthorised activity.
  • Improving Services: Analysing website usage to optimise performance.

How We Share Personal Data

We may share your personal data in the following circumstances:

  • Service Providers: With partners who process payments, deliver products, or provide IT support.
  • Business Partners: For joint marketing or promotional activities.
  • Legal Compliance: To meet legal obligations or respond to requests from authorities.
  • Corporate Transactions: In case of mergers, acquisitions, or similar events.

Cookies

Cookies are used to personalise your browsing experience and track website usage. You may adjust your browser settings to block or delete cookies; however, doing so may limit the functionality of some features.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from children. If you believe a child has shared personal data with us, please contact us to have it deleted.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request details of the data we hold about you.
  • Correction: Ask for inaccurate data to be corrected.
  • Deletion: Request the removal of certain personal data.
  • Data Portability: Receive your data in a structured format or transfer it to another organisation.
  • Marketing Preferences: Opt out of receiving promotional emails.

To exercise these rights, please contact us at info@blossomatl.com.

We will respond to your request within the timeframes required by law and will not discriminate against you for exercising your rights.

Security and Retention

We implement reasonable measures to protect your personal data, but no method is completely secure. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: info@blossomatl.com
  • Phone (WhatsApp): +44 7599 621212
  • Address (by appointments only): 209 Grand Union Studios, 332 Ladbroke Grove, London, W10 5AD

Last updated: 26 November 2024