Refunds & Returns
At Blossom Atelier, we take pride in crafting stunning floral arrangements with the freshest blooms, ensuring your flowers arrive in excellent condition. Your satisfaction is our priority, and we are here to help if any issues arise. Please review our policy below to understand your rights and our terms.
SECTION 1 - CONTACTING US
If there is an issue with your order, please notify us within 24 hours of delivery to allow us to investigate. Email us at info@blossomatl.com and include a photo of the flowers to support your claim. Please provide your order details for a swift resolution.
SECTION 2 - IMPORTANT INFORMATION
2.1 Care Instructions
Each arrangement includes detailed care instructions to help prolong the life of your flowers. Refunds or exchanges will not be granted if the flowers were not cared for as advised.
2.2 Specific Flowers
Certain delicate blooms, such as hydrangeas and peonies, require extra care. We cannot offer refunds or exchanges for these flowers due to their natural fragility.
2.3 Damaged or Faulty Flowers
If your flowers arrive damaged or faulty, we will offer a refund, partial refund, or replacement, at our discretion. This applies only if you report the issue within 24 hours of delivery.
2.4 Substitutions
Occasionally, due to seasonal availability or supply limitations, we may substitute flowers of a similar quality and value. If you have allergies or require specific blooms, please check availability with us before placing your order.
SECTION 3 - RETURNS
Returns are accepted for quality issues only. Personal preference or a change of mind is not a valid reason for a return.
SECTION 4 - CANCELLATIONS
For cancellations of regular orders, please notify us at least 48 hours before the scheduled delivery. For peak occasions (Christmas, Valentine’s Day, 8th March, Mother’s Day etc.), cancellations inc. delivery rescheduling must be made 10 days in advance for a full refund or re-delivery. If less than 10 days’ notice is provided, no refund will be issued.
SECTION 5 - DELIVERY RESPONSIBILITY
5.1 Recipient Availability
It is your responsibility to ensure the recipient is available at the delivery location. We cannot provide refunds if flowers cannot be delivered due to the recipient being unavailable or refusing delivery.
5.2 Post-Delivery Liability
Blossom Atelier ensures flowers are delivered fresh and in excellent condition. However, we cannot be held responsible for flowers 48 hours after delivery, as their care depends on the recipient.
SECTION 6 - REFUNDS
If your refund is approved, it will be processed back to your original payment method within 10 business days.
Please note: banks or card providers may take additional time to process the refund. If it has been more than 15 business days since approval, contact us at info@blossomatl.com. If you cancel your order and request a refund, please note we keep a 2% card processing fee.
We are committed to providing exceptional service and products, and we value your trust in Blossom Atelier. Should you have any questions about this policy or your order, don’t hesitate to get in touch.
